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  • tviceman - Thursday, July 9, 2015 - link

    AMD's press release / comment on the issue sounds very defiant to me.
  • yankeeDDL - Friday, July 10, 2015 - link

    They admit the issue, they commit to fix it and to replace the ones of who wishes to do so. What part is "defiant"?
  • geekman1024 - Friday, July 10, 2015 - link

    They sound like "This is not our problem for not catching it before passing QC, the problem is the complaining users are too fussy and with low tolerance."
  • Lonyo - Saturday, July 11, 2015 - link

    It's a known fact that some people hear things others don't, especially as you age your hearing range decreases. Some people may have "problem" cards but literally can't hear it or don't find it bothersome.
  • MobiusPizza - Monday, July 13, 2015 - link

    AMD only designs the reference card, the pump issue is due to Cooler Master's pump, not really AMD's fault. It is up to Cooler Master to work with the 3rd party vendors to replace customer's cards.
  • ciparis - Friday, July 10, 2015 - link

    I read it as defensive, not defiant.
  • Samus - Friday, July 10, 2015 - link

    AMD doesn't support the card directly. They don't even sell the card. If someone has a problem, they simply return the card to the manufacturer of their card and they will probably get the new version of the card, since it sounds like this issue was resolved after the first week or two of production.
  • RaistlinZ - Thursday, July 9, 2015 - link

    Are AIB makers obligated to use any new stock that arrives to fulfill RMA requests first? With supplies being so scarce I can see them wanting to fulfill new orders instead. I can see it taking folks a REALLY long time to get replacement RMA cards.
  • Stuka87 - Thursday, July 9, 2015 - link

    Guys int he forums have gotten their RMA's in a pretty short period of time. Although in this case the cards were purchased from NewEgg. So not sure all retailers will be as fast.
  • wiak - Thursday, July 9, 2015 - link

    was that from the etailer or the aib partner? there are two ways to rma it, you can go thru etailer (most of the time they use inventory) or the aib partner (they either have a large inventory or a specific rma inventory)
  • Stuka87 - Friday, July 10, 2015 - link

    It was through NewEgg as I stated, not the manufacturer.
  • bill.rookard - Friday, July 10, 2015 - link

    I'm sure NewEgg has quite a bit of leverage with most of the actual manufacturers (Sapphire, Zotac etc) and if they push for their customers, I'm sure the units could be returned, 'adhesively retuned' and eventually resold at a discounted price as 'factory refurb'.
  • toyotabedzrock - Friday, July 10, 2015 - link

    If it is just the pump they don't need new cards, just a reassembly of the pump or at worst a new one which I'm sure they have plenty of.
  • Samus - Friday, July 10, 2015 - link

    OEM's and partners don't want end-users to replace the pumps, since it is integrated with the water block.

    Unfortunately AMD made the mistake of using cooler master for their cooling solution partner. This isn't surprising since Cooler Master is the largest OEM cooling solution provider in the world. HP/Compaq used them exclusively for years.

    However, I think the entire community would agree with me that Asetek, hands-down, has the best off-the-shelf closed loop solutions. Antec and Corsair used Asetek almost exclusively for years until finally coming up with their own (mostly inferior) solutions.

    Asetek pumps are VERY quiet and offer variable speed unlike many cooler master pumps that just cut out below 9 volts.
  • ES_Revenge - Sunday, July 12, 2015 - link

    Agreed. Pretty much just posted the same thing, before I read your post!
  • Achaios - Friday, July 10, 2015 - link

    AMD seems to be plagued by people who are either bad professionals or by people who work such long hours (16 hours+ per day) that they make mistakes. It seems that in almost every product launch we have to read about the inevitable AMD screwup.

    Then we have got the R9 Fury X, a GPU which no matter how one looks at it, doesn't make sense. In addition to AMD fitting the card with a cooler with an inherent vice, the GPU performs worse than the 980 Ti and retails at the same price.

    I really can't see why I should buy the R9 Fury X, driver issues notwithstanding. (In order to be nice to AMD folks, I didn't even mention the driver problems AMD cards suffer from).
  • jabber - Friday, July 10, 2015 - link

    I think it's called 'trying something new'. Sometimes it takes a little while to gain traction but it has to be done occasionally.
  • Jigar2speed - Friday, July 10, 2015 - link

    Come on man, this driver story is so old i am not even sure when i last had issues with AMD drivers, plus unlike Nvidia, AMD drivers performance increase is liner...
  • Creig - Friday, July 10, 2015 - link

    And then there's the Nvidia screw-ups. Let's see, the GTX 970 was advertised for four months as having 64 ROPs and 2MB of cache (it doesn't), it effectively has 3.5 GB of usable memory while the last 0.5 MB has been speed crippled.

    And yes, it's a good thing you didn't mention driver issues or we'd also have to bring up all the instability issues Nvidia has been having with their drivers, the lack of optimization for Kepler card owners, the Nvidia drivers that cooked their own cards by turning off the cooling fan, etc.

    Really, AMD is no worse than Nvidia when it comes to making cards/drivers.

    Really, the "AMD has driver issues" is no worse than "Nvidia has driver issues" these days.
  • Oxford Guy - Monday, July 13, 2015 - link

    Good post, although Nvidia's refusal to correct the specs for the 970 or take any other action beyond admitting to their fraud to this site suggests screw-up, in terms of an accidental one, is not the correct term.

    Then, there is common sense — which makes it very hard to believe that their executives and no idea what the engineering team was creating/created. It's one whopper to claim marketing didn't know, but the suits as well? Only suits would think selling an enthusiast-price card, often in SLI pairs no less, would warrant a purposefully hobbled design (half the VRAM speed of a 2007 midrange card plus XOR contention).
  • Oxford Guy - Monday, July 13, 2015 - link

    It's ironic indeed that this site's article was called "Correcting the Specs" something Nvidia has failed to do on its own website.
  • petteyg359 - Thursday, July 30, 2015 - link

    No isn't. But your attempt to use the word "ironic" without knowing what "ironic" means is, in fact, ironic.
  • jardows2 - Friday, July 10, 2015 - link

    Quote: " (In order to be nice to AMD folks, I didn't even mention the driver problems AMD cards suffer from)."

    And you just did.
  • Guwapo77 - Saturday, July 11, 2015 - link

    Fury X performance is remarkable. Yes it trails slightly in single card setup but in X-fire it matches and beats the titan. The scaling performance of these cards are stunning. Lastly, give up the driver problems argument, it's really played. 15.7 drivers are rock solid and being only the first update from the original is amazing.
  • Cellar Door - Friday, July 10, 2015 - link

    Quality Control takes a sample - say 5 pumps every other day. Clearly that never happened - sad to see this. R9 290/x was a great price/performance win for AMD.

    Fury is a FAIL on many accounts but mostly price - AMD doesn't have NVIDIA works, are also lagging badly in driver releases and power efficiency.

    Why would they all of a sudden sway away from what works - price/perf. In all honesty there is no reason to buy Fury X over 980Ti, and Fury at $550 wont be any better value either.

    It needs to be at $399 - just like before to make AMD the front page. Which is what AMD needs.
  • jardows2 - Friday, July 10, 2015 - link

    If Fury is such a "FAIL" why is it continuously out of stock?
  • DigitalFreak - Sunday, July 12, 2015 - link

    Stupid buyers?
  • Oxford Guy - Tuesday, July 14, 2015 - link

    People don't think supporting black box proprietary and redundantly superfluous wedge/sabotage tech is more important than having the latest gimmick (huge bus, HBM, etc.)?
  • Digimonkey - Friday, July 10, 2015 - link

    I went with the Fury X mainly due to Freesync. Freesync monitors are typically about $200 cheaper than their Gsync counter parts. So it kind of works out. There is also the issue with Nvidia not really supporting older cards well.
  • cjs150 - Friday, July 10, 2015 - link

    As has been reported elsewhere AMD were using pumps sourced from CoolerMaster. CM had known problems with the pump and it looks as though they off loaded the old stock onto AMD. The newer pumps from CM do not suffer from this problem
  • Guwapo77 - Saturday, July 11, 2015 - link

    XFX rep told me that Cooler Master outsources their pumps supplied for the AMD cards.
  • mr_tawan - Friday, July 10, 2015 - link

    To my surprise, there are a lot of people complaining about the pump noise. At first I though it's a character of the AIO water cooler, as the one AIO I have also have the pump whine problem (it's Asetek-designer cooler, I believe. cannot remember the exact brand, but definely the bottom of the lineup.). I just lived with it for a long time before made a switch back to air cooler.

    But it does make some sense. In the case of CPU cooler, if ones not happy with the cooler, they just swap it with something else. For the GPU that's not the usual case as it comes with the card as one product.

    Anyway, I'd love to know what is the actual cause of the noise. Is it the size/power of the pump ? Or the pump is defective ?
  • Guwapo77 - Saturday, July 11, 2015 - link

    Cooler Master is the company used and the pump is outsourced to yet another unknown company. To answer your question, the pump is defective but works very well. It's just noisy as all hell.
  • FriendlyUser - Friday, July 10, 2015 - link

    Thanks for your feedback. Reading forums and other sites made me believe that 120% of cards were whining. I wonder what percentage of users are affected. Anyway, I rarely buy games or hardware at launch waiting for small (or big) issues to get ironed-out.
  • Reflex - Friday, July 10, 2015 - link

    I am not certain where to post this, so I'm putting it here. I usually do not complain about advertising, however in the past couple weeks Anandtech seems to have gone over the top. I do not know if this is due to the Purch acquisition.

    Right now when I load Anandtech about 75% of the screen is dedicated to advertising. I have a giant underwear ad about 3x the size of the Anandtech title bar across the top. I have a Fractal Design case ad running down about 30% of my space on each side. I have a large banner ad for Quickbooks to the right of the content. And before I could even see all that, I first had to click through a full screen Quickbooks ad to even get to the page.

    Furthermore, scrolling down revealed two more ads. The first batch I would call inconvenient and distracting, but these are more malicious. One advertises a economic forecast by "Dr Ron Paul" that leads to an online money scam. The other is a banner ad at the bottom advertising a driver updating app that is best categorized as malware/spyware.

    While I understand that Anandtech needs to make money, I believe that there needs to be some sort of guidelines for new advertising. At the bare minimum, ads that inhibit my ability to even reach the site (and its other advertising) should be strongly reconsidered as my first urge is to simply click away. More importantly, advertising that is linked to scams or malware should absolutely not be tolerated, that is a betrayal of your users.

    If this is the direction that ads continue to go, I will unfortunately stop checking this site daily as I have since 1998. I can't trust that an ad here is being vetted to ensure its not injecting a zero day exploit currently, and that really upsets me. I would strongly suggest looking at what Ars Technica has done with their advertising policies and guidelines as they seem to have achieved somewhat of a balance. Whether that is possible here or not I do not know, but I do know that my trust is being eroded and that makes me sad.

    -Reflex / David
  • MrbLOB9000 - Friday, July 10, 2015 - link

    the Ads are going crazy and will drive even more people to install Adblock and the like, lowering ad revenue even more, just so they don't get malware FROM A TECH SITE! There really needs to be a balance before you drive away the remaining people who leave ads on to support the pages they visit...
  • webdoctors - Friday, July 10, 2015 - link

    I always assumed it was to filter ppl that don't know about adblock :-)

    I find the anandtech website is great for reminding me I forgot to install adblock whenever I get a new machine or VM to work on. I come to anandtech and boom, huge full screen in your face ads screaming at you to turn on adblock. Its very effective also at testing your adblock.
  • Ryan Smith - Friday, July 10, 2015 - link

    Hi Reflex, thank you for the feedback. I take such concerns very seriously and I have passed them along to our publisher, Purch.
  • Reflex - Friday, July 10, 2015 - link

    Thank you very much for the reply. I hope that leads to some concrete changes. I have always respected the staff here and I knew these decisions are likely out of your control, but I also didn't want to pile on the "OMG Purch is ruining Anandtech" bandwagon either. ;)

    I will be paying attention and I trust that you are serious about maintaining community trust.
  • Murloc - Sunday, July 12, 2015 - link

    Purch spent money on this, now they're going to monetize, and the writers can't do anything about except trying to convince them that the readers here are different and will throw adblock at their ads.
  • maco - Sunday, July 12, 2015 - link

    Recently I've found the ads here increasingly obnoxious or inappropriate. I hope Purch listens, because I'd like to leave adblock disabled to support the site.
  • DigitalFreak - Sunday, July 12, 2015 - link

    Wow. I just turned off adblock to see what all the fuss was about and it took 2-3x as long to load the page. That's pathetic.
  • cjs150 - Monday, July 13, 2015 - link

    Reflex: I have a giant underwear ad ...

    As ads are now personalised, you might want to think why they thought you would need an ad about very large underwear!
  • Reflex - Monday, July 13, 2015 - link

    I meant the ad was large, not the underwear. I do clothes shop online, I'm certain thats why I got the ad. I wasn't complaining about the content, I was complaining about the enormous size of the ad itself, about 3X the size of the actual Anandtech banner.
  • Guwapo77 - Saturday, July 11, 2015 - link

    As a owner of the Fury x, I can tell you the whine the pump produces is very real. My situation is unlike how it's described here. Idle - you hear nothing and I absolutely love it. Load - the pitch is VERY high (all lights on). What is more interesting is it is not one steady pitch. Example, playing World of Warcraft 1440p Ultra settings, walk outdoors and look around. Depending on the strain of the card, the card will make different whine pitch sounds instantaneously.

    Best buy where I purchased mine from will take the card back but they don't have any to replace it with. So I contacted XFX to see what they had on this matter. The reply from XFX is as follows:

    "Hello sorry to hear if you've had that problem, we actually do not have any confirmed proposed fix for this specific issue if its a defective water pump. We don't yet have any way to replace the card or repair the cooler as R9 Fury stock is so limited, we don't even have refurbished units available yet.
    Please visit the following link for reference on whats going on with your issue regarding R9 Fury noisy water pump. The noise apparently dies down after 70-80 hours, but this would still qualify as a manufacture defect. Cooler Master made the cooler on the card, but the water pump comes from a different company.
    http://www.tomshardware.com/reviews/amd-radeon-r9-...

    This is something that apparently affects all AMD video card manufacturers and AMD has made us aware they are trying to develop a fix for this issue, it may take some time for them to release an official statement so we can keep your Ticket ID on a list to receive an update once we get word from AMD, or you can return to the place of purchase within 30 days of buying the card and see if a replacement R9 Fury is free of the problem. thanks, *name*

    So I ordered a second card from Newegg yesterday. I'll return this one when the next arrives. I hope it does not have the same problem.
  • Guwapo77 - Monday, July 13, 2015 - link

    The XFX rep was correct. My Fury X water pump no longer makes noise. So apparently there is a break in period for this bad boy.
  • ES_Revenge - Sunday, July 12, 2015 - link

    I think the problem is they went with/for Cooler Master branding. Cooler Master units are either copied from (or OEM'd by) older CoolIt designs, from the looks of it. These were well known for things like noise and (gasp!) leaks. Shaking my head over why they didn't go with a newer/true CoolIt design (with the larger hoses) or with the venerable solution--Asetek. I'm pretty sure the R9 295x2 had used a dual-pump/block Asetek designed solution so why the heck they went with Cooler Master this time (???), is a mystery.

    I'm guessing Cooler Master offered them a better deal in terms of price esp. given the fact that they are advertising/showing off the CM name with these. But still, Asetek would have been better, for noise and reliability; and, in turn, AMD brand image.

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