This is after a MOJOR outcry on r/AMD - there have been threads after threads. It took waaay too long for AMD to even recognize that people were not making stuff up.
It has been mostly the x570 crowd that had major issues - now think, how long has x570 been out?
I wish someone who is capable and knowledgeable enough with HW can test and report their findings to the people. USB failures is a serious issue no matter how we see it, I see on my laptop because of high RPM USB 3.0 drives requesting more voltage or some it causes the USB reset. It happens rarely and it only happens because there's always high I/O going on these drives, like utorrent checking. It's a very old HW so it's fine and it's isolated case.
But 500 series chipsets on a 2021 platform and HW is not acceptable. They should have disclosed it, I want to know if it's a Software issue or a HW issue getting a workaround SW fix.
It whose related to USB 2.0 controllers (only) on AMD 5xx series boards and that much is confirmed, then people started reporting more and more different mostly individual problems regarding USB's with different AMD boards including series 4xx. How much of that is and can be validated remains to be seen. USB is plagued with problems agnostic of vendor, especially when it comes to USB Audio 2.0. AMD just stepped out eknowledged it and trying to fix. I had the mentioned problem regarding USB 2.0 with Gigabyte B550 board and it's been fixed (first partially that controler doesn't get overrun, then that it doesn't stall) completely even with BIOS (which whosent flagged as final BIOS version) with AGESA 1.2.0.0. (never had a DAC problem as I used best available attended USB port for it). People purposely over blown this but that's not a bad thing as now same questions will rise above AMD as vendor.
USB3.0 is only requires power delivery of 0.9A @ 4.75V, and hubs may have further cumulative total limits across all ports. If you're connecting a spinning disk, you really should use a powered dock, or at least use a USB hub with a higher power rating.
Glad to see they're fixing this, I just bought a 5800X that's going to be on its way back to Amazon because mouse/keyboard cutout issues made it entirely unusable. Slotting my 2700X back into my motherboard made the issues go away. I hope ASRock actually updates my X470 board with this.
the usual internet posting scam ... yek yek blabla. Let me guys you will know buy the rocket lake as this does not have these USB issues..... I have 3 gmaing rigs all with 500 series mobo and 3-5k series ryzen. All with different mobo vendors and keyb/mouse/video capture devices.... The only issue i have is one that not always boot with keyb/mouse and than i just need to reseat it... yeah off course i need to send it back.
Western Digital 14TB Ultrastar DC HC530 SATA HDD - 7200 RPM Class, SATA 6 Gb/s, 512MB Cache, 3.5" - WUH721414ALE6L4
Kingston UBS 3.0 Card Reader FCR-HS3
Anker 4-Port USB 3.0 Unibody Aluminum Portable Data Hub with 2ft USB 3.0 Cable AK-68ANHUB-02S4A
Anker USB 3.0 SuperSpeed 10-Port Hub Including a BC 1.2 Charging Port with 60W (12V / 5A) Power Adapter [VIA VL812-B2 Chipset and Updated Firmware 9081] AH231
I routinely copy vast amounts of data from 4K Dash Cameras to the 14TB Hard drive, albeit over USB 3.0 which I surmise is immune to the bug from reading a few comments.
I have two USB 3.0 hubs that I run most of my peripherals off of, but my mouse is plugged into a USB 2.x port. I do have a legacy Canon scanner that plays better with the USB 2.x ports for whatever reason.
The only oddity I've noticed is that sometimes when idle, my Kingston USB 3.0 card reader will randomly disconnect and reconnect giving that disconnection/connection chime that you get when plugging or unplugging in a device.
I am going to try flashing the firmware on that, looks like Kingston has an update, and I can't recall if I have applied it already or not.
The only other thing that bugs out sometimes is copying files from an iPhone (XS, 5s, and 12 Pro Max) over USB 2.x and 3.x For some reason 2.x seemed more stable. I've attributed it to a few possible things not USB (but that is possible contributor to the issue as well): Old school Phenon II 1090T system with a 4 TB storage drive with known Windows 10 issues (could use a clean install) connectivity drop out or timeout errors. Issues with the Apple drivers and ITunes update and autobackup running in the background preventing DCIM folder from displaying contents--possibly tied to Antiviral software "seeing" newly connected drive and doing a background scan automatically on the drive as well.
But for daily use (play stupid amounts of world of tanks and other games, internet browsing, document editing and general use) I couldn't be happier, with the exception of the few occasional bugs above. They don't happen consistently either.
The PCIe 4.0 Sabrent Rocket drive has been amazing...was nervous about that at first...no regrets.
AMD is pushing a lot of boundaries lately. That comes with risk. Intel used to push boundaries that had consequences too, going back to the original Pentium P54 CPU FDIV bug, the recalled Pentium III 1.13GHz, the recalled i820 chipset, and the legendary Cougar Point (P67 chipset?) SATA3 bug that literally corrupted hard disks.
As it turns out, the later is very similar in timeframe to AMD's USB issue. It wasn't present at the beginning of the chipset launch, only to creep up later (~6 months) and some suspect, like Intel's chipset, this could be a silicon degradation issue. Fortunately AMD believes they can fix it with software - Intel couldn't. Perhaps AMD can tune the attenuation or voltage of the chipset to pad for voltage drops or signal issues, whatever is causing the drop outs.
Glad they (supposedly) fixed it, my peripherals losing connection every few hours for a few seconds is mildly annoying. Kinda disappointed that such a bug existed in the first place, but oh well, better late than never I suppose.
Just set up a 3700X on a Asus WS x570 ACE to test. Everything seemed fine except wireless mouse seemed wonky (like it was just at edge of reception and would sorta work, but sorta not). didn't think anything of it because it was a cheapo USB wireless mouse and I was just setting up windows not doing anything that really needed mouse preciseness. Had everything installed and went to copy from files to faster USB 3 flash drive (in a USB 3 port of course). Used File manager, and the graph that shows you how fast you are transferring the file looked like a 1/2 sine wave. It started at 0 ramped up to 60MBps for a few seconds, then quickly dropped to 0 and stayed at 0 for 10 seconds. repeat over and over until the file finally completed way-to-long later. It would do this on any of the USB3 ports. Tried flash on another PC, no problem, then tried mouse on another PC and got 2x the range without issues. Did some research on the internet and discovered others having USB problems.. Did BIOS upgrade to latest.. Still problems.. Said screw it and put my 9700K and motherboard back in. I don't use the USB a lot, but I expect them to work perfect when I do. I got plenty of hassles in my life and dorked up USB ports aint going to be one of them! 3700X is just a side grade to the 9700K anyway as I just wanted to try it out.
A lot of this has to do with the board, as well. Most users aren't having these sorts of issues... especially on Zen 2 and earlier. I've got a 3600 Ryzen, with the latest stable BIOS everything is smooth sailing... and this doesn't include the "fixed" AGESA the article mentions.
Also the problem seems to be exacerbated if you're using a 4.0 GPU, especially the latest gen Nvidia cards. I've seen a lot of users that only had issues with their 2.0 ports, or only with hubs. So the issue isn't a simple one, and most users aren't having problems. Still, it's good to see them trying to tackle it.
I have a gigabyte b550 aorus master with AMD 5800X cpu used as a Linux based music server. I have updated to the latest F13e bios with AGESA ComboV2 1.2.0.1. the usb DACs are fine when playing pcm but if we turn on pcm upsampling to dsd we get serious drop outs and have to reboot the system. The higher the processing load (dsd128, dsd256, dsd512) the faster the drop out. With dsd128 we can reset the usb and carry on running. If our issue us not addressed by agesa 1.2.0.2 then I will looking at replacing the AMD with an intel equivalent.
off course we totally believe you that just for a linux based music server you buy an b550 + 5800X. so happy to hear you will go back to the intel rig... with the given current state of the 14nm +++++ it will be just capable of handling that load without going into throttling.
FYI, "upsampling to DSD" is completely pointless. Pretty much any modern DAC uses sigma-delta modulation (which is what DSD is) internally. Also, sample rates higher than 48 kHz are pure snake oil.
I had a problem with this the other day. I have an gigabyte ds3h b450 mobo with an ryzen 2600x cpu. I have a usb keyboard/mouse usb audio headset in the usb 2 port and plugged in a usb 3 hard drive on the front usb 3 panel. I was copying files into my usb 3 hard drive when I noticed my usb audio headset would disconnect from time to time. I then plugged into my usb hard drive to the rear and it seems to work fine for now.
I've built a few AMD Ryzen systems the past 24 months and had to sort out a few that others have built. I must say I'm not that impressed. Wayyy to many quirks and issues. I remember a time when you could throw any old AMD chip/MB and ram together and it would just work. So far only one system has gone together with zero problem solving.
I switched to Intel back in 2016 as AMD where messing around back then but to be honest I'd probably still stay with Intel if it was my money I was spending. I'll see how things are next year.
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Colin1497 - Wednesday, March 17, 2021 - link
It's a shame that this issue existed and I hope that AMD carried their root cause investigation all the way to their design and validation process.That said, the response seems to be relatively good.
Cellar Door - Wednesday, March 17, 2021 - link
This is after a MOJOR outcry on r/AMD - there have been threads after threads. It took waaay too long for AMD to even recognize that people were not making stuff up.It has been mostly the x570 crowd that had major issues - now think, how long has x570 been out?
Cellar Door - Wednesday, March 17, 2021 - link
major*Samus - Tuesday, March 23, 2021 - link
While X570 has been out over a year, the issues have existed less than half that time. It isn't like people were having USB issues in 2019.Silver5urfer - Wednesday, March 17, 2021 - link
I wish someone who is capable and knowledgeable enough with HW can test and report their findings to the people. USB failures is a serious issue no matter how we see it, I see on my laptop because of high RPM USB 3.0 drives requesting more voltage or some it causes the USB reset. It happens rarely and it only happens because there's always high I/O going on these drives, like utorrent checking. It's a very old HW so it's fine and it's isolated case.But 500 series chipsets on a 2021 platform and HW is not acceptable. They should have disclosed it, I want to know if it's a Software issue or a HW issue getting a workaround SW fix.
ZolaIII - Wednesday, March 17, 2021 - link
It whose related to USB 2.0 controllers (only) on AMD 5xx series boards and that much is confirmed, then people started reporting more and more different mostly individual problems regarding USB's with different AMD boards including series 4xx. How much of that is and can be validated remains to be seen. USB is plagued with problems agnostic of vendor, especially when it comes to USB Audio 2.0. AMD just stepped out eknowledged it and trying to fix. I had the mentioned problem regarding USB 2.0 with Gigabyte B550 board and it's been fixed (first partially that controler doesn't get overrun, then that it doesn't stall) completely even with BIOS (which whosent flagged as final BIOS version) with AGESA 1.2.0.0. (never had a DAC problem as I used best available attended USB port for it). People purposely over blown this but that's not a bad thing as now same questions will rise above AMD as vendor.voicequal - Wednesday, March 17, 2021 - link
USB3.0 is only requires power delivery of 0.9A @ 4.75V, and hubs may have further cumulative total limits across all ports. If you're connecting a spinning disk, you really should use a powered dock, or at least use a USB hub with a higher power rating.fierywater - Wednesday, March 17, 2021 - link
Glad to see they're fixing this, I just bought a 5800X that's going to be on its way back to Amazon because mouse/keyboard cutout issues made it entirely unusable. Slotting my 2700X back into my motherboard made the issues go away. I hope ASRock actually updates my X470 board with this.duploxxx - Thursday, March 25, 2021 - link
the usual internet posting scam ... yek yek blabla. Let me guys you will know buy the rocket lake as this does not have these USB issues..... I have 3 gmaing rigs all with 500 series mobo and 3-5k series ryzen. All with different mobo vendors and keyb/mouse/video capture devices.... The only issue i have is one that not always boot with keyb/mouse and than i just need to reseat it... yeah off course i need to send it back.DominionSeraph - Wednesday, March 17, 2021 - link
And now we get to serve as unpaid beta test as to what their "fix" breaks. My mouse will probably go from disconnecting once a month to once a day.AMD can't write software to save their lives.
BushLin - Wednesday, March 17, 2021 - link
*News Flash* Early adopter suffers early adopter issues, more at 11...anad0commenter - Thursday, March 18, 2021 - link
Exactly! People should wait a CPU generation when PCIe 4.0 was just released.... Now if you'll excuse me, I'll go plan my DDR5 Ryzen 6950X build.29a - Tuesday, March 23, 2021 - link
Are you seriously blaming the end users? It's not like they are using beta products, this is not the fault of "early adopters"cxq109 - Sunday, June 13, 2021 - link
I was pretty early on, and am not disappointed at all. Built my system August 14, 2019.AMD CPU Ryzen 9 3900X 12 Core/24 Thread 3.8GHz Base/4.6GHz Boost 70Mb Cache CPU
s/n 9HR0110S90255
ASUS Motherboard Prime X570-Pro AM4, AMD X570 Chipset, PCiE 4.0, M.2
s/n K5M0FM150787CVE
Corsair Memory Vengeance LPX DDR4 3600MHz 2x8 16GB set
p/n CMK16GX4M2Z3600C18 timings 18-22-22-42 1.36 Volt Ver 2.23
s/n 193000188300928 193000188300927
CL, TRCD, TRP, and TRA
Sabrent Rocket NVMe 4.0 1 TB PCIe 4.0 M.2 SSD
s/n 48605859501081
EVGA GeForce RTX2080Ti GPU
p/n 11G-P4-2281-KR
s/n 1914132281011857
Western Digital 14TB Ultrastar DC HC530 SATA HDD - 7200 RPM Class, SATA 6 Gb/s, 512MB Cache, 3.5" - WUH721414ALE6L4
Kingston UBS 3.0 Card Reader FCR-HS3
Anker 4-Port USB 3.0 Unibody Aluminum Portable Data Hub with 2ft USB 3.0 Cable AK-68ANHUB-02S4A
Anker USB 3.0 SuperSpeed 10-Port Hub Including a BC 1.2 Charging Port with 60W (12V / 5A) Power Adapter [VIA VL812-B2 Chipset and Updated Firmware 9081] AH231
I routinely copy vast amounts of data from 4K Dash Cameras to the 14TB Hard drive, albeit over USB 3.0 which I surmise is immune to the bug from reading a few comments.
I have two USB 3.0 hubs that I run most of my peripherals off of, but my mouse is plugged into a USB 2.x port. I do have a legacy Canon scanner that plays better with the USB 2.x ports for whatever reason.
The only oddity I've noticed is that sometimes when idle, my Kingston USB 3.0 card reader will randomly disconnect and reconnect giving that disconnection/connection chime that you get when plugging or unplugging in a device.
I am going to try flashing the firmware on that, looks like Kingston has an update, and I can't recall if I have applied it already or not.
The only other thing that bugs out sometimes is copying files from an iPhone (XS, 5s, and 12 Pro Max) over USB 2.x and 3.x For some reason 2.x seemed more stable. I've attributed it to a few possible things not USB (but that is possible contributor to the issue as well): Old school Phenon II 1090T system with a 4 TB storage drive with known Windows 10 issues (could use a clean install) connectivity drop out or timeout errors. Issues with the Apple drivers and ITunes update and autobackup running in the background preventing DCIM folder from displaying contents--possibly tied to Antiviral software "seeing" newly connected drive and doing a background scan automatically on the drive as well.
But for daily use (play stupid amounts of world of tanks and other games, internet browsing, document editing and general use) I couldn't be happier, with the exception of the few occasional bugs above. They don't happen consistently either.
The PCIe 4.0 Sabrent Rocket drive has been amazing...was nervous about that at first...no regrets.
Samus - Tuesday, March 23, 2021 - link
AMD is pushing a lot of boundaries lately. That comes with risk. Intel used to push boundaries that had consequences too, going back to the original Pentium P54 CPU FDIV bug, the recalled Pentium III 1.13GHz, the recalled i820 chipset, and the legendary Cougar Point (P67 chipset?) SATA3 bug that literally corrupted hard disks.As it turns out, the later is very similar in timeframe to AMD's USB issue. It wasn't present at the beginning of the chipset launch, only to creep up later (~6 months) and some suspect, like Intel's chipset, this could be a silicon degradation issue. Fortunately AMD believes they can fix it with software - Intel couldn't. Perhaps AMD can tune the attenuation or voltage of the chipset to pad for voltage drops or signal issues, whatever is causing the drop outs.
duploxxx - Thursday, March 25, 2021 - link
and you probably don't even have an AMD rig, just the typical useless internet postsDabuXian - Wednesday, March 17, 2021 - link
Glad they (supposedly) fixed it, my peripherals losing connection every few hours for a few seconds is mildly annoying. Kinda disappointed that such a bug existed in the first place, but oh well, better late than never I suppose.mrpiggy - Wednesday, March 17, 2021 - link
Just set up a 3700X on a Asus WS x570 ACE to test. Everything seemed fine except wireless mouse seemed wonky (like it was just at edge of reception and would sorta work, but sorta not). didn't think anything of it because it was a cheapo USB wireless mouse and I was just setting up windows not doing anything that really needed mouse preciseness. Had everything installed and went to copy from files to faster USB 3 flash drive (in a USB 3 port of course). Used File manager, and the graph that shows you how fast you are transferring the file looked like a 1/2 sine wave. It started at 0 ramped up to 60MBps for a few seconds, then quickly dropped to 0 and stayed at 0 for 10 seconds. repeat over and over until the file finally completed way-to-long later. It would do this on any of the USB3 ports. Tried flash on another PC, no problem, then tried mouse on another PC and got 2x the range without issues. Did some research on the internet and discovered others having USB problems.. Did BIOS upgrade to latest.. Still problems.. Said screw it and put my 9700K and motherboard back in. I don't use the USB a lot, but I expect them to work perfect when I do. I got plenty of hassles in my life and dorked up USB ports aint going to be one of them! 3700X is just a side grade to the 9700K anyway as I just wanted to try it out.Alexvrb - Friday, March 19, 2021 - link
A lot of this has to do with the board, as well. Most users aren't having these sorts of issues... especially on Zen 2 and earlier. I've got a 3600 Ryzen, with the latest stable BIOS everything is smooth sailing... and this doesn't include the "fixed" AGESA the article mentions.Also the problem seems to be exacerbated if you're using a 4.0 GPU, especially the latest gen Nvidia cards. I've seen a lot of users that only had issues with their 2.0 ports, or only with hubs. So the issue isn't a simple one, and most users aren't having problems. Still, it's good to see them trying to tackle it.
Triplefun - Monday, March 22, 2021 - link
I have a gigabyte b550 aorus master with AMD 5800X cpu used as a Linux based music server. I have updated to the latest F13e bios with AGESA ComboV2 1.2.0.1. the usb DACs are fine when playing pcm but if we turn on pcm upsampling to dsd we get serious drop outs and have to reboot the system. The higher the processing load (dsd128, dsd256, dsd512) the faster the drop out. With dsd128 we can reset the usb and carry on running. If our issue us not addressed by agesa 1.2.0.2 then I will looking at replacing the AMD with an intel equivalent.duploxxx - Thursday, March 25, 2021 - link
off course we totally believe you that just for a linux based music server you buy an b550 + 5800X.so happy to hear you will go back to the intel rig... with the given current state of the 14nm +++++ it will be just capable of handling that load without going into throttling.
vegemeister - Saturday, March 27, 2021 - link
FYI, "upsampling to DSD" is completely pointless. Pretty much any modern DAC uses sigma-delta modulation (which is what DSD is) internally. Also, sample rates higher than 48 kHz are pure snake oil.Duwelon - Tuesday, March 23, 2021 - link
AMD has BETA BIOS's available for at least their X570 Hero/Dark Hero boards and probably others for anyone really plagued by this.Duwelon - Tuesday, March 23, 2021 - link
AMD = Asusbwat47 - Friday, March 26, 2021 - link
Gigabyte has beta bios available as wellpugster - Wednesday, March 24, 2021 - link
I had a problem with this the other day. I have an gigabyte ds3h b450 mobo with an ryzen 2600x cpu. I have a usb keyboard/mouse usb audio headset in the usb 2 port and plugged in a usb 3 hard drive on the front usb 3 panel. I was copying files into my usb 3 hard drive when I noticed my usb audio headset would disconnect from time to time. I then plugged into my usb hard drive to the rear and it seems to work fine for now.jabber - Friday, March 26, 2021 - link
I've built a few AMD Ryzen systems the past 24 months and had to sort out a few that others have built. I must say I'm not that impressed. Wayyy to many quirks and issues. I remember a time when you could throw any old AMD chip/MB and ram together and it would just work. So far only one system has gone together with zero problem solving.I switched to Intel back in 2016 as AMD where messing around back then but to be honest I'd probably still stay with Intel if it was my money I was spending. I'll see how things are next year.