I just bought a g502 to try it out. That tiny little toy is going back to the store pronto. It's only good for very petite young ladies it is so tiny. not comfortable at all. Buttons are all in bad places. Keep accidentally hitting the dpi change buttons, or it keeps changing by itself, not sure which. All I know, it is about the worst mouse I have ever used.
Not to mention every piece of overpriced Logitech crap I have ever owned has failed and their warranty process is appalling.
I remember I had a set of 5.1 speakers and the two rear (wireless)speakers failed, and under warranty, they were UNABLE to replace them because they were discontinued, but offered to replace them with the "newer" model which didn't have wireless rear speakers....the whole point I bought them was for wireless rear channels.
Aside from that, my G15 LCD went out, and the replacements backlighting failed within a few months (but passed the 90-day warranty for replacement items) and the keyboard is basically useless without the backlighting since the etching and keys are similar in color.
Our DiNovo Edge had its warranty claim denied just months after owning it when the left button stuck. They claimed it was abused. Ironically the model I bought refurbished on eBay to replace it has lasted years. It's currently the ONLY Logitech product in my home. Turtle Beach headset, Steel Series mouse, Coolermaster keyboards, Creative speakers, all higher quality than their Logitech competition.
I have more depressing Logitech stories than Auschwitz so I'll just leave it be...
I did an RMA request with Logitech for a G400s because I am pretty picky and felt the mouse scroll wheel wasn't smooth. It was technically functional but didn't operate well...sometimes the notches were a bit rough and different scrolling up or down. They shipped me a replacement after I emailed them an image of my receipt, I didn't have to return the poorly functioning mouse which actually works 'ok'. All-in-all a pretty stellar RMA experience.
Perhaps the RMA experience varies depending upon product type?
I do a lot of RMA with my job and I can say Logitech is of the most bizzard ones. If you call and the support service begin to nitpick, just end the conversation and call back. For the same set of speakers, one asked me the send the whole unit at my charge, one ask me to cut the controler and send it and one just said to trash the thing because a new unit was on the way.
On the product side, I try to revisit there product because they did some price drop but were pretty expensive. Razer is taking the same route as Logitech in the G5 years, and for that I'm slowly removing Razer product from my shelves.
Razer are terrible. I was a big fan and got a keyboard and mouse. The keyboard failed at 12 months and a week. The mouse died at 14 months. However I really liked the mouse so bought another one...which died at 11 months. Took 2 months to get back to me, they didn't repair it though, simply gave me a credit note at the shop. They didn't have the Imperator in stock so ended up with the Deathadder, which has 2 less buttons and also the scroll wheel squeaks.
"Not to mention every piece of overpriced Logitech crap I have ever owned has failed and their warranty process is appalling."
Funny. Through more than decade I've never had a Logitech product fail. That's all keyboards/mice though, and this is the first time I hear about a negative experience with their support.
I've owned Logitech products since I got my first own PC when I was ~14. Now I'm 27 and none of the Logitech products I have bought have failed. They all still work, a couple with minor issues though. My iTouch keyboard and Mouseman Dual Optical mouse work perfectly fine, after 13 years of service. Of course I've replaced them with newer hardware, but my sister used them both on her PC for a couple of years recently. I have the 1st gen G5 and G15, those work fine as well. The G15 has a flickering problem with the right side of the keyboard illumination, but it doesn't really bother me. Now I have a G502 and I absolutely love it. I have rather small hands and thin fingers and I've never had any problems with accidentally shifting the DPI. I also replaced the G15 because I wanted a mechanical keyboard. Unfortunately Logitech only makes one model and I didn't like it, so I bought a Func KB-460 with Cherry MX Red switches (it's amazing). I also have a Logitech Wingman 3D joystick (had it for way over a decade, 0 problems with it), a Logitech 4.1 speaker system that I've also had for over a decade and haven't had any problems at all (I still use it), and a Logitecg G25 wheel + pedals and a Webcam Pro 9000, both of which I've had for six years without any problems. The only faults with Logitech products I have encountered are the flickering lighting on my 7-year-old keyboard (started to flicker this year) and a calibration issue with a Logitech MOMO racing wheel, where the wheel won't maintain its calibration and drifts to either side so that I have to keep the wheel at an angle to drive straight. But that is a problem on a decade+ old device. Nothing lasts forever, but for me Logitech has always meant quality products that last way longer than the rate at which I replace them with better, newer stuff.
Just had my g500 fail on me after about 3 years of ownership and some fairly heavy use over the last couple of years in particular. I can't say I'm that mad about it though, it still works, it's just the left click is intermittent (lost the receipt and I'm not even sure if I'm within the warranty period.) I decided to swap it out for the new (and hopefully more durable) G502 Proteus Core. That said, I am typing this up on my 5-6 year old logitech G15 V1 that has had 0 issues since I bought it new at Best Buy back in 08 or 09.
You can fix the intermittent click very easily on the G500. I have done so on mine and since then it has been perfect. Let me see if I can find the video guide: https://www.youtube.com/watch?v=dWJk4EWfyOA
As far as I know I have large hands, but not enormous, yet every mouse I've ever tried has been a natural claw grip for me. They all feel like silly little toys. Never did own an old-school Boomslang. Those looked pretty big.
I also tried the G502 mouse and I have smallish hands for a guy. I still felt that my pinky was being dragged across the mat! The mouse went back... I'm still using my Deathadder but I would really like to find a decent claw grip mouse....
I'm still happily using a logitech g5 from ages past. There are only two things that could ever be improved on it: 1. a few more DPI (like 2400 rather than 1600, but not 8000) 2. programming 5 custom DPI levels to the mouse without reliance on drivers. I can't tell you how many times programs bypass the drivers and all of a sudden my DPI settings are wonked.
All of this other stuff is just to get you to pay a lot of money. The best gaming mouse today should be $50.
Avago laser sensors are inherently flawed - they have built-in acceleration which may not be noticed by some but should not be recommended in a world with 'perfect' optical sensors. There are more mice with the ADNS 3310 coming out now. Don't buy into the OMG LAZER MOAR DPI!!11 hype.
Pretty much. Given how much a mouse is used and how long it's expected to last $30 seems trivial for a much better experience (if indeed it actually does improve the feel dramatically).
I love my Razer Deathadder mouse. It has a really nice build quality and a fantastic sensor. Just wish it was a bit bigger as I have kinda large hands and long fingers.
I am another one who has used countless Logitech products and never had one fail yet.
After using G9's and G9X's for more years than I can remember, I have switched over to a G502. I generally like it, but it's proving difficult to really get used to and it become natural.
I am a bit stuck with Logitech whether I like it or not. They seem to be the only one, or one of the only ones who offer left and right button clicks integrated into the scroll wheel. I use these for back/forward in Windows and Chrome and previous sheet / next sheet in AutoCAD and I simply couldn't live without those buttons.
I've had a Logitech G5 that survived over 10 years, being most of them playing Diablo 2, which is was known as the "mouse-destroyer" of its day. Yes, it was a bit overpriced - the price of 5 run-of-the-mill mice back then - but it survided longer than 10 mice, so it paid itself many times over. It didn't fade, it didn't peel, the cloth-wrapped cable didn't shred, the buttons still perfectly. It just needed a wet cloth every now and then to clean the gunk out. I happen to be left-handed, and its design, despite being right-handed, doesn't prevent the reverse utilization. So yeah, Logitech gear is a bit of hit-and-miss, but the G5 and another wireless model, ( that I don't remember the exact name, but the single AA battery lasts 9 months) are perfect examples of craftsmanship.
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stevenmi89 - Monday, August 18, 2014 - link
logitech g502 MASTER RACE!Margalus - Monday, August 18, 2014 - link
I just bought a g502 to try it out. That tiny little toy is going back to the store pronto. It's only good for very petite young ladies it is so tiny. not comfortable at all. Buttons are all in bad places. Keep accidentally hitting the dpi change buttons, or it keeps changing by itself, not sure which. All I know, it is about the worst mouse I have ever used.Samus - Monday, August 18, 2014 - link
Not to mention every piece of overpriced Logitech crap I have ever owned has failed and their warranty process is appalling.I remember I had a set of 5.1 speakers and the two rear (wireless)speakers failed, and under warranty, they were UNABLE to replace them because they were discontinued, but offered to replace them with the "newer" model which didn't have wireless rear speakers....the whole point I bought them was for wireless rear channels.
Aside from that, my G15 LCD went out, and the replacements backlighting failed within a few months (but passed the 90-day warranty for replacement items) and the keyboard is basically useless without the backlighting since the etching and keys are similar in color.
Our DiNovo Edge had its warranty claim denied just months after owning it when the left button stuck. They claimed it was abused. Ironically the model I bought refurbished on eBay to replace it has lasted years. It's currently the ONLY Logitech product in my home. Turtle Beach headset, Steel Series mouse, Coolermaster keyboards, Creative speakers, all higher quality than their Logitech competition.
I have more depressing Logitech stories than Auschwitz so I'll just leave it be...
MadMan007 - Tuesday, August 19, 2014 - link
I did an RMA request with Logitech for a G400s because I am pretty picky and felt the mouse scroll wheel wasn't smooth. It was technically functional but didn't operate well...sometimes the notches were a bit rough and different scrolling up or down. They shipped me a replacement after I emailed them an image of my receipt, I didn't have to return the poorly functioning mouse which actually works 'ok'. All-in-all a pretty stellar RMA experience.Perhaps the RMA experience varies depending upon product type?
Remz246 - Tuesday, August 19, 2014 - link
I do a lot of RMA with my job and I can say Logitech is of the most bizzard ones. If you call and the support service begin to nitpick, just end the conversation and call back. For the same set of speakers, one asked me the send the whole unit at my charge, one ask me to cut the controler and send it and one just said to trash the thing because a new unit was on the way.On the product side, I try to revisit there product because they did some price drop but were pretty expensive. Razer is taking the same route as Logitech in the G5 years, and for that I'm slowly removing Razer product from my shelves.
Tunnah - Wednesday, August 20, 2014 - link
Razer are terrible. I was a big fan and got a keyboard and mouse. The keyboard failed at 12 months and a week. The mouse died at 14 months. However I really liked the mouse so bought another one...which died at 11 months. Took 2 months to get back to me, they didn't repair it though, simply gave me a credit note at the shop. They didn't have the Imperator in stock so ended up with the Deathadder, which has 2 less buttons and also the scroll wheel squeaks.Gonna try Corsair next I reckon
Mumrik - Tuesday, August 19, 2014 - link
"Not to mention every piece of overpriced Logitech crap I have ever owned has failed and their warranty process is appalling."Funny. Through more than decade I've never had a Logitech product fail. That's all keyboards/mice though, and this is the first time I hear about a negative experience with their support.
Kepe - Thursday, August 21, 2014 - link
I've owned Logitech products since I got my first own PC when I was ~14. Now I'm 27 and none of the Logitech products I have bought have failed. They all still work, a couple with minor issues though. My iTouch keyboard and Mouseman Dual Optical mouse work perfectly fine, after 13 years of service. Of course I've replaced them with newer hardware, but my sister used them both on her PC for a couple of years recently. I have the 1st gen G5 and G15, those work fine as well. The G15 has a flickering problem with the right side of the keyboard illumination, but it doesn't really bother me. Now I have a G502 and I absolutely love it. I have rather small hands and thin fingers and I've never had any problems with accidentally shifting the DPI. I also replaced the G15 because I wanted a mechanical keyboard. Unfortunately Logitech only makes one model and I didn't like it, so I bought a Func KB-460 with Cherry MX Red switches (it's amazing).I also have a Logitech Wingman 3D joystick (had it for way over a decade, 0 problems with it), a Logitech 4.1 speaker system that I've also had for over a decade and haven't had any problems at all (I still use it), and a Logitecg G25 wheel + pedals and a Webcam Pro 9000, both of which I've had for six years without any problems. The only faults with Logitech products I have encountered are the flickering lighting on my 7-year-old keyboard (started to flicker this year) and a calibration issue with a Logitech MOMO racing wheel, where the wheel won't maintain its calibration and drifts to either side so that I have to keep the wheel at an angle to drive straight. But that is a problem on a decade+ old device. Nothing lasts forever, but for me Logitech has always meant quality products that last way longer than the rate at which I replace them with better, newer stuff.
tcb4 - Monday, August 25, 2014 - link
Just had my g500 fail on me after about 3 years of ownership and some fairly heavy use over the last couple of years in particular. I can't say I'm that mad about it though, it still works, it's just the left click is intermittent (lost the receipt and I'm not even sure if I'm within the warranty period.) I decided to swap it out for the new (and hopefully more durable) G502 Proteus Core. That said, I am typing this up on my 5-6 year old logitech G15 V1 that has had 0 issues since I bought it new at Best Buy back in 08 or 09.AnnihilatorX - Friday, August 29, 2014 - link
@tcb4You can fix the intermittent click very easily on the G500. I have done so on mine and since then it has been perfect. Let me see if I can find the video guide:
https://www.youtube.com/watch?v=dWJk4EWfyOA
stevenmi89 - Tuesday, August 19, 2014 - link
maybe you have big hulk hands. i find it very comfortable.Mumrik - Tuesday, August 19, 2014 - link
As far as I know I have large hands, but not enormous, yet every mouse I've ever tried has been a natural claw grip for me. They all feel like silly little toys. Never did own an old-school Boomslang. Those looked pretty big.Footman36 - Tuesday, August 19, 2014 - link
I also tried the G502 mouse and I have smallish hands for a guy. I still felt that my pinky was being dragged across the mat! The mouse went back... I'm still using my Deathadder but I would really like to find a decent claw grip mouse....BColes - Wednesday, August 20, 2014 - link
What mouse would you recommend for larger hands?willis936 - Monday, August 18, 2014 - link
I'm still happily using a logitech g5 from ages past. There are only two things that could ever be improved on it:1. a few more DPI (like 2400 rather than 1600, but not 8000)
2. programming 5 custom DPI levels to the mouse without reliance on drivers. I can't tell you how many times programs bypass the drivers and all of a sudden my DPI settings are wonked.
All of this other stuff is just to get you to pay a lot of money. The best gaming mouse today should be $50.
mindbomb - Monday, August 18, 2014 - link
when are there going to be usb 3.0 mice? they would provide lower latency and greater battery life.flyingpants1 - Monday, August 18, 2014 - link
What on earth makes you think that?jordanclock - Monday, August 18, 2014 - link
The battery life on wired mice is phenomenal.ddriver - Tuesday, August 19, 2014 - link
Well, his logic is 3 is more than 2, so it outta be better, right? :)Samus - Monday, August 18, 2014 - link
The polling rate for USB 3.0 is actually slower, so it'd be worse.mindbomb - Tuesday, August 19, 2014 - link
there would be no polling rate for usb 3.0 peripherals, they are interrupt based iirc.MadMan007 - Tuesday, August 19, 2014 - link
Avago laser sensors are inherently flawed - they have built-in acceleration which may not be noticed by some but should not be recommended in a world with 'perfect' optical sensors. There are more mice with the ADNS 3310 coming out now. Don't buy into the OMG LAZER MOAR DPI!!11 hype.nissefar - Tuesday, August 19, 2014 - link
This. You guys should do some research on sensors when you review mice.Kalessian - Tuesday, August 19, 2014 - link
If you want a good fps (quake, cs, ut, etc) mouse, try the Zowie FK1 or the SteelSeries Rival. Both use the 3310 sensor I believe.I may get an FK1 to see if it is worthy of replacing my WMO.
You may also want to mention switch type for buttons. Omron, Huano, ...
jibberegg - Tuesday, August 19, 2014 - link
"It's also hard to justify the >30% price increase just for a layer of carbon fiber on the sides of the mouse"As opposed to, say, the amount of money I've spent on virtual hats in TF2?
Deelron - Tuesday, August 19, 2014 - link
Pretty much. Given how much a mouse is used and how long it's expected to last $30 seems trivial for a much better experience (if indeed it actually does improve the feel dramatically).edzieba - Tuesday, August 19, 2014 - link
You'd have to pry my MX revolution out of my cold, dead hand.crabdog - Tuesday, August 19, 2014 - link
I love my Razer Deathadder mouse. It has a really nice build quality and a fantastic sensor. Just wish it was a bit bigger as I have kinda large hands and long fingers.austinsguitar - Tuesday, August 19, 2014 - link
oh ya.... that mouse is a virgin magnet.... just review the logitech g502 if you havent. i love it, and it doesnt look or feel like a toy...Coup27 - Thursday, August 21, 2014 - link
I am another one who has used countless Logitech products and never had one fail yet.After using G9's and G9X's for more years than I can remember, I have switched over to a G502. I generally like it, but it's proving difficult to really get used to and it become natural.
I am a bit stuck with Logitech whether I like it or not. They seem to be the only one, or one of the only ones who offer left and right button clicks integrated into the scroll wheel. I use these for back/forward in Windows and Chrome and previous sheet / next sheet in AutoCAD and I simply couldn't live without those buttons.
jigglywiggly - Tuesday, August 26, 2014 - link
Can you do a real review on a mouse for once? Max sensor speed, how good the clicks are, open it up and show which buttons it uses, etc.Gonemad - Wednesday, August 27, 2014 - link
I've had a Logitech G5 that survived over 10 years, being most of them playing Diablo 2, which is was known as the "mouse-destroyer" of its day. Yes, it was a bit overpriced - the price of 5 run-of-the-mill mice back then - but it survided longer than 10 mice, so it paid itself many times over. It didn't fade, it didn't peel, the cloth-wrapped cable didn't shred, the buttons still perfectly. It just needed a wet cloth every now and then to clean the gunk out. I happen to be left-handed, and its design, despite being right-handed, doesn't prevent the reverse utilization. So yeah, Logitech gear is a bit of hit-and-miss, but the G5 and another wireless model, ( that I don't remember the exact name, but the single AA battery lasts 9 months) are perfect examples of craftsmanship.